The contract, in plain English.

These Terms of Service ("Terms") govern your use of 9jatesters.com, the 9jatesters platform, and all related services we provide (collectively, the "Service"). By creating an account, ordering a tester pack, contributing AI training data, or otherwise using the Service, you agree to be bound by these Terms.

If you don't agree, don't use the Service. We may update these Terms from time to time — material changes are emailed to registered users at least 14 days before they take effect, and the "Last updated" date at the top of this page always reflects the current version.

9jatesters is a user-research and AI-data marketplace built for Nigeria. We connect product teams ("Clients") and AI laboratories ("Buyers") with identity-verified Nigerian contributors ("Testers") who participate in usability tests, voice recordings, or other research tasks for compensation in Nigerian naira.

Service offerings as of this version include: pre-priced packs (Play Store 12-tester compliance pack, 5-tester usability report), custom panels, and African-language AI-data pilots. Specific deliverables, timelines, and acceptance criteria are defined per order at checkout or in the signed brief.

You must be at least 18 years old to use the Service in any capacity.

Testers must be Nigerian residents with a valid Bank Verification Number (BVN) issued by a Nigerian bank, and must complete our qualification demo before being routed to paid tests.

Clients and Buyers must be acting on behalf of a real business or research entity. Personal-use orders are accepted at our discretion. You must comply with all applicable laws in Nigeria and in your country of operation when using the Service.

You agree to: complete the qualification demo honestly, provide clear and audible recordings, narrate your sessions in the language you opted into at signup, follow each test brief in good faith, deliver submissions within the stated deadline, and use only the Nigerian bank account you registered for payouts.

You agree not to: fabricate sessions, share another person's screen or voice as your own, collude with other testers to manipulate panel results, share confidential client material outside the platform, or attempt to circumvent the BVN-at-payout verification.

Payment per approved submission ranges from ₦300 (AI-data prompt) to ₦2,500 (long-form usability session). The exact amount is shown to you on each test card before you accept. Failed or rejected submissions do not generate a payout — you'll see a written reason and may retry where eligible.

Withdrawal threshold: payouts accumulate in your dashboard and are released to your verified bank account once you complete the one-time BVN verification at ₦2,500 in unwithdrawn earnings.

You agree to: provide a clear, lawful test brief; supply working access to your product (URL, build, or test credentials) for the duration of the test; review submissions within 5 business days of delivery; and pay the order total via Paystack (NGN) or Stripe (USD) before testers are routed.

You agree not to: use Tester recordings or contact details for purposes outside the original brief; resell, republish, or train AI models on Tester recordings without a separate data-licence agreement (see Section 9); or attempt to contact Testers off-platform.

Pack pricing is fixed at order time. Custom panels and recurring engagements are quoted separately and governed by the signed brief that accompanies them.

Pilot orders deliver recordings under an anonymous contributor ID together with the demographic stratification you requested (state, age band, language, device). You receive a non-exclusive, perpetual licence to use the delivered clips for the purpose stated in your brief.

You may not attempt to re-identify contributors, share contributor identifiers outside your organisation, or use the recordings for training models intended to impersonate identifiable individuals. Volume contracts may include broader rights — those are governed by the separate Data Licence Agreement signed at order time.

All prices are stated on /pricing or in your signed brief. Naira prices are charged via Paystack. USD prices are charged via Stripe. Currency exchange, transaction fees, and any applicable taxes (including VAT under the Finance Act) are added at checkout where applicable.

Refund policy: if we cannot field the full pack within the SLA stated at order time, you receive a 100% refund (compliance pack: 5 business days; usability report: 7 business days from brief acceptance). Once a Tester submission has been approved, the corresponding portion of the order is non-refundable.

Failed or rejected Tester sessions do not count toward your pack quota and do not consume your prepaid balance.

Compliance pack: 12 BVN-verified Nigerian Gmail addresses routed to your Play Console within 48 hours of payment, 14-day active engagement window, automatic drop-out replacement.

Usability report: 5 recorded sessions delivered within 24 hours of brief acceptance, AI-summarised into a one-page report.

AI-data pilot: 500 approved clips within 72 hours of brief acceptance, delivered as a JSON manifest plus 16-kHz mono WAV files.

These SLAs apply to standard packs. Custom panels and recurring engagements have SLAs stated in the signed brief.

9jatesters retains all rights to the platform itself (software, branding, documentation).

Clients retain all rights to their product, brief, and the insights generated from their tests. We do not claim ownership of your product or your test results.

Tester recordings are owned by the Tester at the moment of creation. By submitting a recording, the Tester grants the Client (or the AI-data Buyer) a non-exclusive licence to use that recording for the purpose stated in the brief. Broader rights — including resale, public-republication, or AI model training — require a separate signed agreement.

Case studies and marketing materials referring to specific Clients require written consent from the Client. We do not publish identifiable Tester information in marketing.

The Service is provided on an "as is" and "as available" basis. We do not warrant that every Tester recording will be useful for every research goal, that any specific Tester will be available on any given day, or that Google Play (or any third-party platform) will accept your closed-test track based on our recordings.

To the maximum extent permitted by Nigerian law, our aggregate liability to you for any claim arising out of or relating to the Service is limited to the total fees you have paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or exemplary damages.

Nothing in these Terms limits liability that cannot be limited under Nigerian law — including liability for death, personal injury caused by negligence, fraud, or fraudulent misrepresentation.

We may suspend or terminate any account that violates these Terms, attempts to defraud the Service, repeatedly submits failing demos in bad faith, or whose continued use poses a legal or safety risk. Where the violation is curable, we'll give you written notice and a reasonable opportunity to fix the issue first.

You may close your account at any time by emailing support@9jatesters.com. Approved earnings that are due to you remain payable; pending submissions in good standing will be reviewed and paid out per the normal process.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising out of or relating to these Terms shall be resolved first by good-faith negotiation between the parties for at least 30 days. If unresolved, disputes are subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria (sitting in Lagos).

Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property, confidential information, or to enforce these Terms.

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce any provision is not a waiver of that provision.

You may not assign these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.

These Terms, together with our Privacy Policy and any signed brief or licence covering your specific order, constitute the entire agreement between you and 9jatesters regarding the Service.

Service questions: support@9jatesters.com

Privacy / data-rights enquiries: privacy@9jatesters.com

Press / partnership enquiries: hello@9jatesters.com