The contract, in plain English.

These Terms of Service ("Terms") govern your use of 9jatesters.com, the 9jatesters platform, and all related services we provide (collectively, the "Service"). By creating an account, ordering a tester pack, contributing AI training data, or otherwise using the Service, you agree to be bound by these Terms.

If you don't agree, don't use the Service. We may update these Terms from time to time — material changes are emailed to registered users at least 14 days before they take effect, and the "Last updated" date at the top of this page always reflects the current version.

9jatesters is a user-research and AI-data marketplace built for Nigeria, operated by Ranked Technologies Limited (RC 9522220), a Nigerian company registered with the Corporate Affairs Commission and with the Nigeria Data Protection Commission (registration NDPC/DCP/14538). We connect product teams ("Clients") and AI laboratories ("Buyers") with identity-verified Nigerian contributors ("Testers") who participate in usability tests, voice recordings, or other research tasks for compensation in Nigerian naira.

Service offerings as of this version include: pre-priced packs (Play Store 12-tester compliance pack, 8-tester usability report, Lagos Bug Bash, Lagos Lab in-person moderated session), credit bundles (12-Pack), monthly subscriptions (Pro, Team, Growth), bespoke Enterprise contracts, and African-language AI-data pilots. Specific deliverables, timelines, and acceptance criteria are defined per order at checkout or in the signed brief.

You must be at least 18 years old to use the Service in any capacity. We do not knowingly accept registrations from persons under 18; if we discover one, the account is deleted within 30 days per section 31 of the Nigeria Data Protection Act 2023.

Testers must be Nigerian residents with a valid Nigerian bank account, and must complete our qualification demo before being routed to paid tests.

Clients and Buyers must be acting on behalf of a real business or research entity. Personal-use orders are accepted at our discretion. You must comply with all applicable laws in Nigeria and in your country of operation when using the Service.

Referred-user data: if you refer another person to the Service, we process only the information you affirmatively share (e.g. an email address you submit through our referral flow). We do not scrape contact lists, address books, or social-graph data. Referred persons receive a clear opt-in step before any account is created or any data is associated with their identity.

You agree to: complete the qualification demo honestly, provide clear and audible recordings, narrate your sessions in the language you opted into at signup, follow each test brief in good faith, deliver submissions within the stated deadline, and use only the Nigerian bank account you registered for payouts.

You agree not to: fabricate sessions, use AI or automated bots to generate responses or recordings, share another person's screen or voice as your own, collude with other testers to manipulate panel results, share confidential client material outside the platform, or attempt to circumvent the bank-account verification required at payout. Violations of these obligations may result in immediate account termination and forfeiture of unpaid earnings.

Payment depends on the task type, and the exact amount is always shown on the task card before you accept. Usability and app-compliance session tasks (including Google Play closed testing and Apple TestFlight builds) pay from ₦2,000 net per approved task (the 5% withholding tax is covered by the platform on top). AI-data piece-rate tasks pay per approved item, with the exact rate set per job and always shown before you accept. The one-time paid training pays ₦500 plus a language bonus. Failed or rejected submissions do not generate a payout — you'll see a written reason and may retry where eligible.

Withdrawals: approved earnings accrue to your dashboard balance immediately. Once your balance reaches ₦2,500 you may request a withdrawal of any amount from ₦2,500 up to your available balance, after completing the one-time bank-account verification. Withdrawal requests are paid to your verified Nigerian bank account in 3 to 5 business days of the request (bank or provider delays can occasionally extend this).

You agree to: provide a clear, lawful test brief; supply working access to your product (URL, build, or test credentials) for the duration of the test; review submissions within 5 business days of delivery; and pay the order total via Flutterwave (NGN) before testers are routed. USD-denominated self-serve packs are charged in naira at the pegged amount shown at checkout; other USD billing is for bespoke or enterprise data contracts, invoiced by arrangement.

You agree not to: use Tester recordings or contact details for purposes outside the original brief; resell, republish, or train AI models on Tester recordings without a separate data-licence agreement (see Section 9); or attempt to contact Testers off-platform.

Pack pricing is fixed at order time. Custom panels and recurring engagements are quoted separately and governed by the signed brief that accompanies them.

Pilot orders deliver recordings under an anonymous contributor ID together with the demographic stratification you requested (state, age band, language, device). You receive a non-exclusive, perpetual licence to use the delivered clips for the purpose stated in your brief.

You may not attempt to re-identify contributors, share contributor identifiers outside your organisation, or use the recordings for training models intended to impersonate identifiable individuals. Volume contracts may include broader rights — those are governed by the separate Data Licence Agreement signed at order time.

All prices are stated on /pricing or in your signed brief. Naira prices are charged via Flutterwave. USD-denominated self-serve packs (the Play closed-testing tiers) are charged in naira at the pegged amount shown at checkout; other USD billing is available for bespoke or enterprise data contracts, invoiced by arrangement. Currency exchange, transaction fees, and any applicable taxes (including VAT under the Finance Act) are added at checkout or invoicing where applicable.

Fixed packs (compliance, usability, AI-data pilot) are non-refundable after tester assignment begins. If we cannot field the full pack within the SLA stated at order time (compliance pack: 5 business days; usability report: 7 business days from brief acceptance), you receive a 100% refund. Play closed-testing guarantee: your track will not fall below 12 opted-in testers — dropped seats are refilled same-day, and if your 14-day clock resets because of our tester attrition we rerun the full test once per order at no charge. Custom-scope engagements are refundable within 30 days if delivery cannot be met. Once a Tester submission has been approved, the corresponding portion of the order is non-refundable.

Failed or rejected Tester sessions do not count toward your pack quota and do not consume your prepaid balance.

Managed Play launch, and Agency tracks: bank-account-verified testers routed to your Play Console within 48 hours of payment, 14-day active engagement window, 15 testers staffed against Google's 12-tester requirement, with same-day drop-out refills so your track never falls below 12.

Usability report: 8 recorded sessions delivered within 24 hours of brief acceptance, AI-summarised into a one-page report.

AI-data pilot: 500 approved clips within 72 hours of brief acceptance, delivered as a JSON manifest plus 16-kHz mono WAV files.

These SLAs apply to standard packs. Custom panels and recurring engagements have SLAs stated in the signed brief.

9jatesters retains all rights to the platform itself (software, branding, documentation).

Clients retain all rights to their product, brief, and the insights generated from their tests. We do not claim ownership of your product or your test results.

Tester deliverables: All recordings, transcripts, and deliverables created by testers are work-for-hire owned by Ranked Technologies Ltd and licensed to the commissioning client for the purpose stated in the brief. AI-data reuse of recordings by third parties requires the tester's separate, explicit consent under a Data Licence Agreement.

Case studies and marketing materials referring to specific Clients require written consent from the Client. We do not publish identifiable Tester information in marketing.

9jatesters is a marketplace, not an employer. Testers are independent contractors and not employees, partners, or agents of 9jatesters or Ranked Technologies Ltd.

9jatesters does not guarantee Google Play approval, App Store acceptance, or any specific business outcome from testing. Use of the Service may improve the quality and compliance posture of your product, but it does not guarantee approval by any third-party platform or regulator.

The Service is provided on an "as is" and "as available" basis. We do not warrant that every Tester recording will be useful for every research goal, that any specific Tester will be available on any given day, or that Google Play (or any third-party platform) will accept your closed-test track based on our recordings.

To the maximum extent permitted by Nigerian law, our aggregate liability to you for any claim arising out of or relating to the Service is limited to the total fees you have paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or exemplary damages.

Nothing in these Terms limits liability that cannot be limited under Nigerian law — including liability for death, personal injury caused by negligence, fraud, or fraudulent misrepresentation.

We may suspend or terminate any account that violates these Terms, attempts to defraud the Service, repeatedly submits failing demos in bad faith, or whose continued use poses a legal or safety risk. Where the violation is curable, we'll give you written notice and a reasonable opportunity to fix the issue first.

You may close your account at any time by emailing [email protected] or our Data Protection Officer at [email protected]. Approved earnings that are due to you remain payable; pending submissions in good standing will be reviewed and paid out per the normal process.

On account closure, your personal data is redacted or deleted within 30 days (matching our Privacy Policy). Two narrow exceptions apply: (a) identity-verification and audit-log entries are retained for 7 years to satisfy CBN anti-money-laundering and Nigerian tax-record-keeping requirements; (b) anonymised, non-re-identifiable aggregate metrics may be retained indefinitely. A certificate of deletion is available on request.

The platform is self-hosted on hardware Ranked Technologies Limited owns and controls, rather than on a third-party cloud platform. We use the third-party sub-processors listed at /trust/data-residency (Cloudflare, Flutterwave, Mailtrap, country.is). Each is bound by data-processing terms consistent with the NDP Act 2023, and each handles only the categories of data documented on that page.

We publish any addition or replacement of a sub-processor on /trust/data-residency at least 30 days before the change takes effect. Enterprise customers under a signed Data Processing Agreement also receive email notice. If you object on reasonable grounds and we cannot resolve the objection within 30 days, you may terminate the affected service with a pro-rata refund of any prepaid, unused fees.

We maintain a Data Processing Agreement template aligned with NDPA s.29 (controller/processor roles), s.40 (72-hour breach notification, with the Processor giving Controller 24-hour internal notice), s.41 (cross-border safeguards), and the GAID general application instructions. Enterprise customers may request it at [email protected].

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising out of or relating to these Terms shall be resolved first by good-faith negotiation between the parties for at least 30 days. If unresolved, disputes are subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria (sitting in Lagos).

Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property, confidential information, or to enforce these Terms.

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce any provision is not a waiver of that provision.

You may not assign these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.

These Terms, together with our Privacy Policy and any signed brief or licence covering your specific order, constitute the entire agreement between you and 9jatesters regarding the Service.

Service questions: [email protected]

Privacy / data-rights enquiries (also our Data Protection Officer): [email protected]

Security disclosures: [email protected] (disclosure policy at /.well-known/security.txt)

Press / partnership enquiries: [email protected]

You may also contact the Nigeria Data Protection Commission directly at [email protected] without first contacting us, per section 46 of the NDP Act 2023.