Recording
2 min 28 sec · 1080×2400 · 14.2 MB9:42MTN 4G · 84%
Verify your identity
Verify your bank account
_ _ _ _ _ _ _ _ _ _ _
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0:002:28
Report preview — exact format you receive
What a 9jatesters session looks like
Recording player, AI-summary card, transcript, tester profile. The same four surfaces every approved session ships with, rendered here on a representative session from an early pilot (composite tester & transcript — full client recordings are NDPR-protected and never published without written consent).
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Sample
AI Summary · Gemini 2.0 Flash + 1.5 Pro
Insights
Tester completes onboarding but hesitates at the bank-account step. App UX feels professional; trust copy is the friction.
- Bank-account request appears with zero context — tester says she would not proceed if this were her real account.
- Login spinner perceived as slow on MTN 4G; user closes and reopens before completing the flow.
- Session persistence on re-open is praised — 'that part is smooth'.
- Visual design (colours, icons) reads as professional and trustworthy to the user.
- User suggests inline trust copy: 'we use this to pay you, never for credit checks.'
Sentiment
62/ 100
Tags
#kyc#trust-copy#onboarding#mtn-4g#fintech#android
Transcript excerpt
Full transcript ships with the report- 0:08
“Okay so I open the app… na the login screen come up. I click 'sign in with Google' because that's faster.”
- 0:24
“Hmm — e dey load slow-slow. My MTN line is 4G but the app spinner just dey go round.”
- 0:51
“Now it's asking me to verify my bank account. I'm not going to lie — first time using this app, I no go just connect my account. They never even tell me wetin they go use am for.”
- 1:18
“Let me close and come back. … Okay so the second time around it remembered my session, no need to log in again. That part is smooth.”
- 1:47
“But this bank-account thing — abeg, you need to explain why before asking. I'd trust it more if there was a small line like 'we use this to pay you, never for credit checks'.”
- 2:13
“Overall e be like say the app sabi wetin e dey do. The colours, the icons — clean. But trust comes from telling people why you're asking, not just asking.”
Note: Pidgin and Nigerian English code-switching kept verbatim. Buyers get an English gloss alongside Pidgin quotes in the report — we don't sanitise the texture out, because the texture is the signal.
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