Fixed packs (Lite, usability, and the Play closed-testing tiers) check out instantly so testers can start fast. Custom scope and Lab sessions are quoted first, with no charge before we agree scope. One guarantee we do make, in writing: on Play closed-testing packs your track never falls below 12 — same-day seat refills, and a free rerun if your 14-day clock resets because of our tester attrition.
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You send a brief first. We confirm cohort fit, timeline, and acceptance criteria before sending a Flutterwave payment link or invoice. Nothing is charged until you and we agree on the scope.
We route the accepted 12-tester Play Store cohort and keep you updated as it fills. The closed test itself runs the full 14 days Google requires; if anything slows down, we tell you early rather than going quiet.
For the accepted 8-tester usability scope, we line up real Nigerians and deliver an AI-summarised report. We'll confirm expected timing when you book, and keep you posted if a tester needs replacing.
AI-data work is quote-first. The signed or approved scope defines milestones, rejection thresholds, data replacement, and buyer acceptance rules before anyone starts.
Some things genuinely aren't on us: working product access has to come from you, and we can't promise outcomes that depend on third parties. We're upfront about those limits before you pay.
Plain talk is our style, but you also deserve the hard rules in one place. These are the same rules in our Terms of Service — they're what actually applies.
If a test doesn't go to plan, talk to us. We're a small Nigerian team and we'd rather sort it out directly than hide behind fine print. Email us with the details and we'll work it out with you.
We don't make promises we can't keep. The one guarantee we do make is on Play closed-testing tracks: never below 12 testers, same-day refills, free rerun if a reset is our fault. Everything else we agree in timing and scope upfront, and we keep talking if anything changes.
It avoids charging buyers for impossible demographics, unrealistic timelines, unsupported markets, or AI-data rights we cannot collect cleanly.
Ask for the timing and acceptance criteria in writing before payment. We prefer slower trust over fast bad sales.